Summary of Contents for Virgin Media Virgin TV V6. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. We can certainly get a move of the equipment / wiring done. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Sometimes there is no wall box, just a trailing cable. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. QuickStart, set up and connections. Switched. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Get the Hub ready by connecting the wires. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. Provides a range of audio and video signal connections. Pack our kit. We’ll take a few details from you (like your new address) and. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Most Virgin Media customers will receive a Hub 3 router. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 95. #4. Reply. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. Virgin Media Movers Team. VM has to 'switch' you to do that. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Step 5. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Like the TV cable we have too. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Plus get help on things like wayleave & access agreements. #1. My problem, like many others is the main phone line is in one room and the hub in another. All our services will be set up so, once you’re in your. My options are . 1. Re: Moving virgin media wall socket. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The WiFi Booster will start copying your Hub’s details. com. 2 weeks ago - last edited 2 weeks ago. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. M. Virgin Media Price Guides. Behold the power of Powerline. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. You may need to use the. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. It might though take from a couple of days to a week to then get the tech visit. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Another option might include. What needs to be done is for the new Virgin Media CV21 connection. I am so sorry to hear that you seem to be missing a wall socket in the home. Turn on your TV and get connected. Remember, have your Virgin Media network name and WiFi password ready. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Cable installation. 2. However you might need to check what type of cable is used to connect the socket to the Virgin network. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Good afternoon everyone. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I understand there will be a £25 charge. cheshire_man. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Very poor advice. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. All the wall sockets I can see are for BT. Thank you for your help. This TEL1 socket serves the same function as the old 'telephone master socket' did. We appreciate you reaching out to us for this query. Koda. Installation: Wall socket issue. Connect a pair into pins A & B. Turn on your TV and get connected. Back a step. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Your service provider is. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. 0 Kudos. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. . I am not currently a virgin media customer. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. on 03-01-2022 18:08. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. If speeds aren’t as good as they could be, try your Pod in different places. . It is really quite simple. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. My VM Router is is my office adjacent to hall. Tudor. If you can get Quickstart, you can choose one of two delivery options. £ 9. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. OR. Use this splitter inside to split the connection instead of the one you bought. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Ethernet cable is faintly easy to hide. So the technician will install a coaxial outlet where you want the modem. To move your number, you will need: The name of your old home phone provider; The Universal Account Number (UAN) from the previous provider - see the table below for help on this. But this is provided you already have an undamaged Virgin Media socket. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Switching broadband provider is as easy as 1, 2, 3…. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. SpeedWow can’t wait to have a BQM looking like this. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You might also need to change it if your current package isn’t available at your new address. Re: Move Virgin wall socket. PS. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. As the Hub starts up, it'll need to connect to the Virgin. Broadband. The other is marked TV, & this is used for TV & Broadband. Follow these steps to install your virgin Media Broadband, TV and Phone service. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. 2. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. We would like to show you a description here but the site won’t allow us. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Business, Economics, and Finance. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Don’t plug the power cable into a plug socket yet. 26-07-2023 8:48:18 PM. Back a step. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. . Aug 16, 2014. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. . This is the point where Openreach's responsibility for the line. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We would like to show you a description here but the site won’t allow us. An Ethernet cable – The. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Step 2: Order your TalkTalk Broadband service. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Vonage 2nd line. The steps that the Virgin. First, check that your device is running the latest software as this might be causing the issue. Last edited: 21 Jul 2010. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. We would like to show you a description here but the site won’t allow us. Virgin Media Wall Socket Example 2. The UK isn’t the first country to make this move. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. the box should be inside your house. Measuring a compact 230x153x55mm and weighing 1. Push the white cable with the black label into the Hub. I can only find the TV socket. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). We appreciate you reaching out to us on here. . nothing to do with the outside boxs. Don't touch it. #12. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. I have had - 5266681. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. All the sockets are put in for you if they do not exist already e. #VirginMedia #VirginMediaQuickStart #V. VM has a rolling programme of work to move all customers over by 2025. Hello, I just moved in my new flat and I received the QuickStart installation package today. Everything you need is posted to you. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Plug the cables into the hub. Don’t plug the power cable into a plug socket yet. Virgin have unilaterally made this socket inactive. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Or if the other end of the white cable is in a more useful. DTully. Thank you. On the day of activation, connect your new router to the master phone socket. But I have no Virgin Media Wall socket in my house. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. So, a 50 minute broadband, TV and phone. To get the cable removed or reburied, I'll need to get. 0 Kudos Reply. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. The cable could be hidden within, or behind, furniture. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 1. And then somehow through a wall to the other side, which is under the stairs. Options. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. We appreciate you reaching out to us for this query. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Browse Virgin Media Virgin. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. 01/09/14 - 13:14 #2. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Virgin Media Community. . When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Turn on and start the Box. This TEL1 socket serves the same function as the old 'telephone master socket' did. wondering if anyone can help. If it’s not a technical issue you need help with then we’re here to support you on. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. When you place your order, we'll let you know. Virgin Mobile. You can also visit our page on how to book an engineer to learn more. I have sent you a direct message to allow us to do this with you in a private space. Next step . House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. 0. It has two outputs on the left of the wall box. Its a flat £25 charge to move the connection points and rebalance power levels. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. We would like to show you a description here but the site won’t allow us. 0 Kudos. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. Connect a pair into pins A & B. I am happy to help with this. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. . our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Follow the instructions on screen to finish your setup. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. 2) The current location of your Hub. 4. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Chatter and natter. Very Insightful Person. Virgin Media services are only available in eligible Virgin Media network areas. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. On the day of activation, connect your new router to the master phone socket. Luckily, most newer computers have one already. I can’t find a wall socket anywhere that matches those indicated by virgin. PS. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. 14,065. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The problem is the Hub is in my Study and the - 4964746. 01-02-2023 10:59 - edited 01-02-2023 11:00. . Switched On Families. 4 Kudos. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello sophieboulter1. Plug the cables into the hub. Step 2: Order your Sky Broadband service. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. A BT master socket. Or you may be quicker than average! You won’t be involved the whole time. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. Step by step guide to self installing your Virgin Media broadband Hub 4. Plug into the Hub. The two sockets on the wall on the RHS are telephone sockets. Would. It is possible to re-enable the existing sockets with this CV21 upgrade. I therefore need to get the virgin internet from the front room to the offic. I am going to cancel. You need a small spanner to remove this. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. See the section. • Connect the end of the 1. (knowledge is power) Sun 05-Jan-14 12:53:34. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. That is the way I want it to stay. The distance is approximately 12 metres. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). In any case your contract prohibits you moving it yourself. Simplistic way will be running cable round the top of the skirting mate. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. The house is a new build, there's no lead in the paint, no aquarium or anything like that. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin media wall socket in an unusable place. Typically, extenders are linked through a wired port using an Ethernet cable. Make sure the Hub is switched on at the back. Ultrafast Broadband. All forum topics. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Tried looking but can't see a way to book an engineer for this? Thanks. See where this Helpful. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Follow these steps to install your virgin Media Broadband, TV and Phone service. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. The Gamer Lounge. i. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. I'm just waiting on VM to contact me on here now to arrange it. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Phone line - 5 mins. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. You can probably replace them with the screws for a normal mains socket or similar. You might also need to change it if your current package isn’t available at your new address. Hope this helps, I'm sure another poster will answer your question better. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. on 20-02-2023 11:46. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. Sky will credit your account with up to £100 if Virgin charges you termination fees. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. I'm a Very Insightful Person, I'm here to share knowledge. However, I do not have any of the specified wall sockets available. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. Always assuming the cable will reach to the BT junction box of course. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. When your number transfers, your BT socket will go dead. Turn on and get connected. The top “capped” one is marked FM & has been disused since cable went digital. Where you go, TV 360 goes (if there’s internet). Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. Browse Virgin Media Virgin Media Community. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Surrey. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Your traditional landline sockets will no longer be the connecting point for your landline handset. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. ) The hub will be in here too 3. 1.